Using Empathy Maps to Better Understand Users and Enhance UX Design

Empathy maps are used in UX (user experience) design to better understand the user’s perspective, needs, and behaviors. It’s a visual representation of the user’s experience. This can help designers…

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The One Thing that Makes Your Offer Hard to Refuse

When it’s time to click the buy button, your potential customers hesitate.

There is a risk in buying, and people hate risk.

“What if I don’t get what I have paid for?”

“What if the product has worked for others but doesn’t work for me?”

“What if it’s a waste of my time?”

Uncertainty can kill your sale. Stop “what if” questions by transferring the risk from your customer’s shoulders to yours.

How? With a strong guarantee.

The right guarantee has the power to turn your offer into a no-brainer.

There are three basic things you can guarantee: Your product, your service, and the results.

When writing your guarantee, keep in mind that it’s not always about money. It’s also about:

2. A reasonable amount of time to try the product. Longer periods work better and usually have fewer returns. You can choose a standard 30,60 or 90-day money-back guarantee. Or, you could go wild like Zappos 365-day guarantee, “If you are not 100% satisfied with your purchase from Zappos you can return your item(s) for a full refund within 365 days of purchase.” Or a lifetime guarantee.

3. A clear explanation of what will happen if the client is not happy with the product. You should write down your terms and conditions. They should be very clear and easy to find.

4. Guarantees should build trust. They must be honest, transparent, and clear.

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